John

I'm sorry I do not have any other suggestions except to contact Epson 
about this problem. It just seems to me there is either a conflict which 
should be indicated in properties under Device Manager OR there is a 
communication problem between the computer and the scanner.

I seem to remember that Windows 98SE had USB issues addressed in one or 
more Microsoft Knowledge Base article(s) and update(s). You might try 
going to Microsoft and see what information,if any, they have on Windows 
98SE and USB problems. It has been a long time since I've used 98.

I hope this helps.

Tom Mayer


john freibergs wrote:
> The scanner is USB 1.1 compatible.  When I go into
> System/Device Manager it doesn't show at all.  It only
> shows under the seperate Scanners and Cameras icon in
> control panel.  When I closed every running program
> per Epson's suggestion and tried reinstalling the
> drivers I got an entry under System/Device Manager
> until I tried to use the scanner and got the BSOD
> again.  After I rebooted and checked System/Device
> Manager the entry had vanished.
>
> John
>
> --- Thomas Mayer <[log in to unmask]> wrote:
>
>   
>> The problem most likely is your USB connection. The
>> Epson3590 may 
>> require a 2.0 USB connection whereas Windows 98se
>> only supports 1.1 USB. 
>> In which case you will need to acquire a 2.0 USB
>> card with its own 
>> drivers and then install it in your computer. Before
>> buying make sure it 
>> will work with 98se and that you have an open and
>> correct type of slot 
>> in which to install the card. The Epson site shows
>> the interface as USB 2.0.
>>
>> If the Epson3590 is backwards compatible with 1.1
>> USB, then go into 
>> device manager, locate the scanner, and review the
>> properties to see if 
>> there are any indications of identified problems.
>>
>> I would not bother with third party programs at this
>> time. Most of them 
>> do a free scan and then offer to sell their product
>> to fix whatever they 
>> found wrong. I question their legitimacy.
>>
>> Tom Mayer
>>
>> John Freibergs wrote:
>>     
>>> Hi,
>>>
>>> I just bought an Epson3590 scanner yesterday and
>>>       
>> I'm having trouble getting it to run.  When I
>> install the drivers and connect the scanner I get
>> the Epson Scan window.  When I press scan, it
>> switches to preview and document type recognition
>> and then I get the message "Cannot properly
>> communicate with scanner.  Make sure the scanner is
>> on, properly connected, and properly set up to scan.
>>  If using a SCSI connection, restart your computer".
>>  Or I just get the BSOD and "KEBUGCHECKEX:  called
>> by c002aaf3  Error code is 44  Parameters: f97a7e50
>> 0 0 0  system halted".  I've e-mailed Epson and they
>> haven't been much help to this point. Though I'm
>> still waiting for an answer to my last question. 
>>     
>>> I assume the problem is a conflict between the
>>>       
>> Epson driver and some other driver on my system. 
>> But how do I figure out what.  And how do I work
>> around it.  I'm running win98se and have a Pentium
>> 2.8 processor with 512mb of ram.  Any help anyone
>> can give would be appreciated.
>>     
>>> TIA
>>> John
>>>
>>> As an aside there seem to be a number of programs
>>>       
>> out there that claim to be able to analyze this
>> issue.  Does anyone have any experience with any of
>> them working.
>>     
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