I use Fusion which is a combo of Jaws & Zoomtext.  As I said in my original
post, I did not have the screen curtain on.  I did turn it on & back off
just to try something but that made no difference.

 

Sherry Wells

From: Dennis Long <[log in to unmask]> 
Sent: Sunday, January 2, 2022 3:46 PM
To: [log in to unmask]
Subject: RE: [VICUG-L] Tech Support at Apple Could Not See My Screen While
Fusion was Active

 

Do you use jaws?  Did you have screen shade on?

 

From: Visually Impaired Computer Users' Group List
<[log in to unmask] <mailto:[log in to unmask]> > On Behalf
Of Sherry Wells
Sent: Sunday, January 2, 2022 3:43 PM
To: [log in to unmask] <mailto:[log in to unmask]> 
Subject: [VICUG-L] Tech Support at Apple Could Not See My Screen While
Fusion was Active

 

Hello all,

 

I'm using Windows 10 & current version of Fusion.  I needed to call Apple
support for help with an ITunes issue.  She wanted me to share my screen.
When the sharing was successful, all she could see was a blank screen.  I
tried turning screen curtain on & back off, tried rebooting but nothing
helped.  When I closed Fusion, she could see the screen.  Before I call
Freedom Scientific , I wanted to see if anyone else has had this issue or
knows what to do to fix it.

 

Thanks,

Sherry Wells

  _____  

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