I use Fusion which is a combo of Jaws & Zoomtext. As I said in my original post, I did not have the screen curtain on. I did turn it on & back off just to try something but that made no difference.
Sherry Wells
From: Dennis Long <[log in to unmask]>
Sent: Sunday, January 2, 2022 3:46 PM
To: [log in to unmask]
Subject: RE: [VICUG-L] Tech Support at Apple Could Not See My Screen While Fusion was Active
Do you use jaws? Did you have screen shade on?
From: Visually Impaired Computer Users' Group List <[log in to unmask]> On Behalf Of Sherry Wells
Sent: Sunday, January 2, 2022 3:43 PM
To: [log in to unmask]
Subject: [VICUG-L] Tech Support at Apple Could Not See My Screen While Fusion was Active
Hello all,
I’m using Windows 10 & current version of Fusion. I needed to call Apple support for help with an ITunes issue. She wanted me to share my screen. When the sharing was successful, all she could see was a blank screen. I tried turning screen curtain on & back off, tried rebooting but nothing helped. When I closed Fusion, she could see the screen. Before I call Freedom Scientific , I wanted to see if anyone else has had this issue or knows what to do to fix it.
Thanks,
Sherry Wells
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