Hi Alan,

Yes, Rob is very responsive when it comes to solving a problem.

I had an issue with the new firmware for the Green Heron rotor controller 
and Rob took care of it immediately even though it took me a month or so to 
get around to discussing it with him.

He sent me a link to download a terminal program so we could look at the 
Controller on the computer, and after sending him a log file of what was 
happening, Rob sent a couple of new firmware versions one of which corrected 
the problem.  I am now an expert at flashing the Hampod.  This all took 
place in a few days.

The reason Rob can do this, is that he never sleeps.

Howard

----- Original Message ----- 
From: "Alan R. Downing" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Saturday, February 15, 2014 5:16 PM
Subject: Terrific customer service by Rob Santello


> Hello all,
>
>
>
> I recently installed Rob's SteppIreader, and in the process of learning 
> how
> to use it, I discovered a very minor bug in the way that frequencies were
> spoken.  In addition to reporting this minor bug to Rob, I also made a
> suggestion as to how I thought the reader could be improved.  Within 2 
> days
> time, Rob emailed new firmware to be uploaded into the reader which
> completely resolved the minor bug and implemented my suggested 
> improvement.
> Where can you get better service than that.  The ability to speak directly
> with the person that develops and builds the product, means that prompt
> responses to customers can be met.  Of course the producer of the product
> could drag their feet, but not Rob.  He emailed me within a few hours time
> that he had produced the new firmware, and shortly thereafter, he emailed
> the firmware to me for installation.  It took me longer to get around to
> installing the firmware than it took Rob to generate it and get it to me.
> Naturally the new firmware completely resolved the two issues.
>
>
>
> Thanks Rob for such terrific service.
>
>
>
> 73
>
> KD7GC
>
>
>
> .
>
>
>
>
>
>
>
>
>
> Alan R. Downing
>
> Phoenix, AZ
>
>