Hi Alan, Yes, Rob is very responsive when it comes to solving a problem. I had an issue with the new firmware for the Green Heron rotor controller and Rob took care of it immediately even though it took me a month or so to get around to discussing it with him. He sent me a link to download a terminal program so we could look at the Controller on the computer, and after sending him a log file of what was happening, Rob sent a couple of new firmware versions one of which corrected the problem. I am now an expert at flashing the Hampod. This all took place in a few days. The reason Rob can do this, is that he never sleeps. Howard ----- Original Message ----- From: "Alan R. Downing" <[log in to unmask]> To: <[log in to unmask]> Sent: Saturday, February 15, 2014 5:16 PM Subject: Terrific customer service by Rob Santello > Hello all, > > > > I recently installed Rob's SteppIreader, and in the process of learning > how > to use it, I discovered a very minor bug in the way that frequencies were > spoken. In addition to reporting this minor bug to Rob, I also made a > suggestion as to how I thought the reader could be improved. Within 2 > days > time, Rob emailed new firmware to be uploaded into the reader which > completely resolved the minor bug and implemented my suggested > improvement. > Where can you get better service than that. The ability to speak directly > with the person that develops and builds the product, means that prompt > responses to customers can be met. Of course the producer of the product > could drag their feet, but not Rob. He emailed me within a few hours time > that he had produced the new firmware, and shortly thereafter, he emailed > the firmware to me for installation. It took me longer to get around to > installing the firmware than it took Rob to generate it and get it to me. > Naturally the new firmware completely resolved the two issues. > > > > Thanks Rob for such terrific service. > > > > 73 > > KD7GC > > > > . > > > > > > > > > > Alan R. Downing > > Phoenix, AZ > >