Rob is really really great I am really enjoying the KX3 and the ham pod

Sent from my iPhone this time 

> On Feb 15, 2014, at 8:19 PM, "Howard, W A 9 Y B W" <[log in to unmask]> wrote:
> 
> Hi Alan,
> 
> Yes, Rob is very responsive when it comes to solving a problem.
> 
> I had an issue with the new firmware for the Green Heron rotor controller 
> and Rob took care of it immediately even though it took me a month or so to 
> get around to discussing it with him.
> 
> He sent me a link to download a terminal program so we could look at the 
> Controller on the computer, and after sending him a log file of what was 
> happening, Rob sent a couple of new firmware versions one of which corrected 
> the problem.  I am now an expert at flashing the Hampod.  This all took 
> place in a few days.
> 
> The reason Rob can do this, is that he never sleeps.
> 
> Howard
> 
> ----- Original Message ----- 
> From: "Alan R. Downing" <[log in to unmask]>
> To: <[log in to unmask]>
> Sent: Saturday, February 15, 2014 5:16 PM
> Subject: Terrific customer service by Rob Santello
> 
> 
>> Hello all,
>> 
>> 
>> 
>> I recently installed Rob's SteppIreader, and in the process of learning 
>> how
>> to use it, I discovered a very minor bug in the way that frequencies were
>> spoken.  In addition to reporting this minor bug to Rob, I also made a
>> suggestion as to how I thought the reader could be improved.  Within 2 
>> days
>> time, Rob emailed new firmware to be uploaded into the reader which
>> completely resolved the minor bug and implemented my suggested 
>> improvement.
>> Where can you get better service than that.  The ability to speak directly
>> with the person that develops and builds the product, means that prompt
>> responses to customers can be met.  Of course the producer of the product
>> could drag their feet, but not Rob.  He emailed me within a few hours time
>> that he had produced the new firmware, and shortly thereafter, he emailed
>> the firmware to me for installation.  It took me longer to get around to
>> installing the firmware than it took Rob to generate it and get it to me.
>> Naturally the new firmware completely resolved the two issues.
>> 
>> 
>> 
>> Thanks Rob for such terrific service.
>> 
>> 
>> 
>> 73
>> 
>> KD7GC
>> 
>> 
>> 
>> .
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> 
>> Alan R. Downing
>> 
>> Phoenix, AZ
>> 
>>