That's why I buy business-oriented systems from Dell.  The chances of 
your running into an offshore tech support person appear to be less 
when you buy a business-class system.  Just my thoughts.--Matthew Chao

At 08:44 AM 11/19/2014, you wrote:
>Hi;
>Not to pick on the third world but my del tech was definitely  from
>somewhere where english was not his primary language.  I was of the
>empression that all their tech support was from nonenglish speaking
>countries.  Go figure
>
>On 11/18/2014 8:18 PM, Andy Baracco wrote:
> > seems like you got a first line tech who was reading a canned script. You
> > can ask to have your call elevated. I have owned Dell machines since 1994,
> > and have seldom had need to call tech support. The results when I did were
> > usually satisfactory, except when I would get someone from a 3rd world
> > country who was attempting to speak English.
> >
> > Andy
> >
> >
> > -----Original Message-----
> > From: Richard Fiorello
> > Sent: Tuesday, November 18, 2014 10:47 AM
> > To: [log in to unmask]
> > Subject: del experience
> >
> > Hi;
> > I realize everyone will have different experiences depending upon whom
> > they get to chat with but I had a problem with a previously owned dell
> > and tech support insisted that the only solution was to reformat the
> > hard drive something I didn't want to do.  Fortunately Mr. tech (my son)
> > was at home and told them I only needed a new video card.  After the
> > great debate which I must admit was out of my league ended, I got a new
> > video card and problem solved.
> > I wasn't left with warm feelings about their award winning service
> > department.
> >
>
>--
>richard