Hi;
I realize everyone will have different experiences depending upon whom 
they get to chat with but I had a problem with a previously owned dell 
and tech support insisted that the only solution was to reformat the 
hard drive something I didn't want to do.  Fortunately Mr. tech (my son) 
was at home and told them I only needed a new video card.  After the 
great debate which I must admit was out of my league ended, I got a new 
video card and problem solved.
I wasn't left with warm feelings about their award winning service 
department.

-- 
richard