,
Hope you are still under warranty.  Humanware service/replacement 
charges are rather steep.  Perhaps inserting and deserting the 
headphone plug several times might help.  Good luck.
Pat, K9JAUAt 11:54 PM 12/20/2013, you wrote:
>Update, I tried an earphone on the Stream and it's working, just
>not through the speaker.  It's 100 percent charged.  When I
>plugged in the headphone, the volume was all the way down.  I
>tried turning up the volume while the thing was playing and
>unplugged the headphone.  Holding down the up volume did no good.
>Either the part of the computer that controls the speaker is
>messed up, the speaker itself is messed up, or the headphone plug
>has an issue with it.  My earlier email is below.
>   Does anyone on the list have a newer Victor Reader Stream? I
>tried to turn mine on earlier today and it just flat wouldn't
>boot up.  It wasn't run down and I charged it even so before
>trying to turn it on again.  I removed the battery and pushed the
>on button, then replaced the battery and same results.  At
>present, I have removed  the battery  and am just letting it sit
>with no power to it.  If anyone knows of a way to reset the thing
>I'd like to know.  It's a bummer to have a bunch of books to read
>and no way to read them.  Jim WA6EKS