Hi Ana:

My first recommendation is for you to contact the:

-	 Microsoft Disability Answer Desk, 
-	503-427-1234, 
-	800-936-5900.

Depending on where you live, the "800" number would likely be what you use.

With your permission of course, I believe that they can access your PC/Notebook and affect the necessary changes to get you out of this difficulty.

Good luck, and let us know if this does the trick for you.

Jim H

-----Original Message-----
From: Visually Impaired Computer Users' Group List [mailto:[log in to unmask]] On Behalf Of Ana G
Sent: Thursday, February 14, 2019 11:51 PM
To: [log in to unmask]
Subject: [VICUG-L] Restarting Windows Setup

Hi All,


the bottom line is that I want to restart Windows 10 setup, and I don't 
know how.


I got a new laptop. I was going through setup, and somehow I skipped the 
entering of the wi-fi password. I tried to go back, but again, I'm not 
sure why I wasn't able to go back. The next thing setup wanted was for 
me to create an account, not letting me just enter my existing user name 
and password.


I want to start over, but I can't. Only some screens have Back buttons, 
and the alt+left-arrow command isn't working. I've done a little 
Googling, and so far, I'm not finding any info.


Does anyone know how to make the setup wizzard for Windows 10 start over?


Thanks for any wisdom.


Ciao


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