A friend of mine has been having trouble bringing up his ATT web
browser. (He has ATT DSL.) His work-around has been to shut down and
restart his computer, which then usually allows him to bring up the
browser. (He says that sometimes he has to do this two or three times.)
He says that he does not have trouble bringing up Internet Explorer, but
he is familiar with with the ATT browser, which also contains his
bookmarks, so he prefers to stick with it. I believe he is running XP.
Any suggestions?
Dean Kukral
=====================================
I don't know if any of this will help you or not, but I used to have that
trouble as well. I always called ATT and they walked me through the process.
I had to go to the Control Panel, click on Add & Remove Programs, and in the
Add & Remove Program, Click Remove, then on the next page that comes up,
click on AT&T Yahoo Applications. This will take you to another window, --
select Yahoo Browser to remove. or ever how that is worded. It will uninstall
only that. Shut down and get back on and open Explorer, and in the address
bar, type in hhtp://ATT.software.yahoo.com/getbrowser, then click enter. This
should take you to a page to reinstall your browser.
NOW ---- if that does not do it -- then try this. .... type in the address
bar, hhtp://ATT.software.yahoo.com. That should take you to a page that
will let you re-install your browser (by choosing what you need on that page.)
Of course, now if you have a firewall and an anti-virus already on your
system, uncheck those before you download your browser, as you only want that.
They have a number to call if you have problems, but don't know if these
numbers are the same or not. 1-877-722-3755. But this is the number that was on
my packaged CD. Hope some of this helps. Harriet
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