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Subject:	Re: After idle period - lose OS
From:	Chris Rivenbark <[log in to unmask]>
Reply To:	PCSOFT - Personal Computer software discussion list <[log in to unmask]>
Date:	Wed, 28 Jun 2000 06:51:51 -0700
Content-Type:	text/plain
Parts/Attachments:	text/plain (35 lines)

I'll go by this a.m. and turn off any power management features that might
be enabled. - then have the user watch for a recurrence of the problem
today.

I do recall that another system I saw this issue on is also subscribing to
the same ISP DSL service - PacBell.  They (the ISP service) have just
switched over to a knew configuration and  software.  It is a little buggy
in other areas.

Could this possibly be causing the problem?


> Is the system in any "powersave" mode when this occurs?
>
>         Brian
>

> PROBLEM:
> A User is experiencing an OS loss on his PC system after a period of
> idle time (this is the only time the problem occurs).
> User is away from the system for a while - when he returns, the Win98
> desktop is gone - replaced by  the Real Mode screen and a blinking
> cursor in the upper left hand corner.
> Only way to recover is to reboot the system.
> Problem still occurs when no screen saver is selected.

--
TIA
Chris Rivenbark
[log in to unmask]

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