Let me start out by staying I'm not much of a computer expert - just a
beginner. However, we have the same Dell system your friend has and the
same thing happened to us. However, in our situation, we had installed
Zonealarm - the free version - and it was after that, we started having
problems. My daughter's fiance did a system restore to a point prior to the
time we downloaded zonealarm and it fixed the problem. Not sure if this
helps, but thought I'd pass it along.
Mary Prater
----- Original Message -----
From: "Loy Pressley" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Friday, January 03, 2003 11:09 AM
Subject: [PCSOFT] WinXP and Internet Accout Setup
> I got called to a friends house yesterday because they could not get
> Outlook Express to work for their email. The computer is a new Dell
> Computer running at 1.8 ghz, I believe, WinXP operating system, 256 RAM,
> and 40 gig hard drive. It connects to their ISP and Internet Explorer
> operates normally as their browser. However, Outlook Express will not
> function for their email. The error message from Outlook Express says
> that the user password is invalid. I tried configuring Outlook Express
> with a new email account using the same configurations as used on their
> old computer. The same problem (invalid password) occurs with the new
> account. Even though we gave it the valid password, when Outlook
> Express tries to sign on to the mail server, the blocked out password it
> shows is many digits longer than the password that we entered. I tried
> changing the password to the correct one in every place where I could
> find it on the computer. No matter what I did, it still came back with
> the long, incorrect password.
>
> I might add that Norton AntiVirus came installed on the computer. Can
> that be the problem? If so, how can I go about correcting it so it
> shows the password required to access the email account. If not, anyone
> know where the bogus password entered by the system could be coming from
> and how I might go about correcting the problem.
>
> Thanks, in advance, for any help.
>
> Loy
>
> The NOSPIN Group Promotions is now offering
> Mandrake Linux or Red Hat Linux CD sets along
> with the OpenOffice CD... at a great price!!!
> http://freepctech.com/goodies/promotions.shtml
>
"Hold No Punches.." Rode brings you great shareware/freeware
programs with his honest opinions in this weekly column.
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