Let me start out by staying I'm not much of a computer expert - just a beginner. However, we have the same Dell system your friend has and the same thing happened to us. However, in our situation, we had installed Zonealarm - the free version - and it was after that, we started having problems. My daughter's fiance did a system restore to a point prior to the time we downloaded zonealarm and it fixed the problem. Not sure if this helps, but thought I'd pass it along. Mary Prater ----- Original Message ----- From: "Loy Pressley" <[log in to unmask]> To: <[log in to unmask]> Sent: Friday, January 03, 2003 11:09 AM Subject: [PCSOFT] WinXP and Internet Accout Setup > I got called to a friends house yesterday because they could not get > Outlook Express to work for their email. The computer is a new Dell > Computer running at 1.8 ghz, I believe, WinXP operating system, 256 RAM, > and 40 gig hard drive. It connects to their ISP and Internet Explorer > operates normally as their browser. However, Outlook Express will not > function for their email. The error message from Outlook Express says > that the user password is invalid. I tried configuring Outlook Express > with a new email account using the same configurations as used on their > old computer. The same problem (invalid password) occurs with the new > account. Even though we gave it the valid password, when Outlook > Express tries to sign on to the mail server, the blocked out password it > shows is many digits longer than the password that we entered. I tried > changing the password to the correct one in every place where I could > find it on the computer. No matter what I did, it still came back with > the long, incorrect password. > > I might add that Norton AntiVirus came installed on the computer. Can > that be the problem? If so, how can I go about correcting it so it > shows the password required to access the email account. If not, anyone > know where the bogus password entered by the system could be coming from > and how I might go about correcting the problem. > > Thanks, in advance, for any help. > > Loy > > The NOSPIN Group Promotions is now offering > Mandrake Linux or Red Hat Linux CD sets along > with the OpenOffice CD... at a great price!!! > http://freepctech.com/goodies/promotions.shtml > "Hold No Punches.." Rode brings you great shareware/freeware programs with his honest opinions in this weekly column. http://freepctech.com/rode