I am unable to download either and I don't use IE.  I use Netscape and it shows me
what I am trying to download but won't let me save it.
        Wanda in Seymour in the great State of Texas, USA!

Don Penlington wrote:

> Selina writes:
>
> <<Since then, my friend cannot download anything from the =
> web.  When she tries, she gets a page that is blank except for a small =
> rectangle with red and blue squares in it in the upper left of the page. >>
>
> This is usually the result of the computer having been hacked through one
> of IE's many security vulnerabilities.
>
> IE relies on showdoc.dll and several other helper .Dll files to display
> pages.  Probably one of these has been removed or reverted to a different
> version in removing the other stuff, or more likely has lost its registry
> associations.
>
> Additionally, a lot of people seem to have had a lot of problems with ME.
>
> First, if your friend has registry backups (ERU), do a registry restore.
> That's often easiest for most problems like this, and averts the
> shortcomings of System Restore.
>
> Or you could try re-registering the essential .dll's (there's a list of
> about 6 of them available somewhere, but I don't have it handy) by running
> Regsvr32, if you are familiar with it.
>
> Otherwise try running Control Panel/Add/Remove and click Microdsoft IE.
> That should then show an option to repair.  Try that.
>
> Else reinstall ME over the top, it should replace any missing files while
> retaining all your settings. Can't say for sure, as I've no experience
> with ME.
>
> Don Penlington

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