We got it going.  The problem was that for some reason in the first run of
the recovery disk we didn't have to reinstall the network stuff in control
panel.  After the second run of the recovery disk we did, that's all it took
to get going.  Thanks for everyone's advice.

Bob Warasila


----- Original Message -----
From: "Carl Houseman" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Saturday, May 29, 2004 2:49 PM
Subject: Re: [PCBUILD] Cable modem problem - USB connection.


> Start with the network cable connections at the cable modem and the PC.
>
> There is normally an LED indicator associated with the RJ45 jack which
comes
> on when the network cable is plugged in.  Make sure that LED goes on and
off
> as you insert and remove the cable.  If there is a hub or switch you would
> also see an LED on the hub/switch port go on and off at the same time.
>
> If that all checks out, then move to the configuration of the network card
> in the PC.
>
> Control Panel > Network > TCP/IP > Properties > IP Address
> should have "obtain an IP address automatically" selected.
> If not, change it, then reboot.
>
> Now, Start, Run, "winipcfg".  What is the IP address?
> If it starts with 169.254, click Renew and see if it changes to something
> else.
> If still 169.254, then the network card or the cables in the path to the
> cable modem (despite LED light indications) could be bad.
>
> Carl
>
> -----Original Message-----
> From: PCBUILD - Personal Computer Hardware discussion List
> [mailto:[log in to unmask]] On Behalf Of bob warasila
> Sent: Friday, May 28, 2004 4:42 PM
> To: [log in to unmask]
> Subject: [PCBUILD] Cable modem problem - USB connection.
>
> My son is running an HP system ~5 years old on W98.  Recently he had a
> crashed that brought the system down.  He was able to recover from that
> event with the recovery disk, but then while a friend was trying to
> update his MacAfee AV for him the system locked up.  While trouble
> shooting that problem we found the power switch needed to be rewired
> which we did.  The recovery disk we were using was the original and was
> giving us some problems.   Since it was kind of scratched up so we
> burned a copy and that seems to have been OK.   At that point the
> system was reinstalled.  We can see the devices and drivers in the
> system manager BUT we are unable to get the cable modem to "talk" to
> the system.   We were able to do this after the first recovery.  The
> cable people said the modem is fine on their side and their diagnostic
> says it's not communicating with the computer.  How do we trouble shoot
> this?   Where do we start?
>
> Bob Warasila
>
> [log in to unmask]
> [log in to unmask]
> [log in to unmask]
>
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