Hello Colin,
I would sugest first trying what Zucman said and going back till when the
scanner worked, if that doesn't work then try using the XP cd instead of the
Mustek CD when it says that it needs that file have had that problelm a
couple of times with win 98 no garanties but worth a shot.
Paul Ryan
Germany

> From:    zucman0 <[log in to unmask]>
> Subject: Re: Help required
>
> Colin,
> What OS are you using? You might be able to restore your system to a
> previously working state. Need to know before I can help anymore.
>

> To: [log in to unmask]
>
> Sent: Monday, October 06, 2003 11:15 PM
>
> Subject: Installation Problem
>
> I am trying to reinstall my Bearpaw 1200 Scanner on my system, Windows XP
> Professional
> I have followed the instructions on your website for doing this,
downloaded
> and installed all drivers in the order stated, with everything having gone
> ok up until the point where I reconnect the scanner.
> At this point windows  finds the new hardware but as it begins installing
> the drivers I get a message which pops up saying the following
> " some files on MUSTEK with LM9831 Installation disc are needed, insert
> MUSTEK with LM9831 Installation disc into the drive selected below" and
then
> click ok"
>
> The file name that it is looking for is N9831usd
>
> I have searched my PC and this file name is not found
>

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