I hope someone can help me with this and my apologies for the length of this message

Recently due to an unknown problem ( possibly deleted something in error ) I found myself having to re-install the drivers for my scanner ( Mustek Bearpaw 1200 ). During installation I am experiencing a problem whereby the installation process stops and an error message is displayed.
I have contacted the manufacturers for assistance ( copy of email communications below, which are self explanatory )
They seem to think that something is wrong with my OS, which I doubt very much as everthing worked fine until I tried to reinstall.
Can anyone help me out

Much appreciated, Colin

Copy of email communication :

Dear Customer,

If You have the errror  An error occurred during the installation of the device
then Your windows is defective.

Best regards
Mustek Support

----- Original Message -----
From: Colin Barclay
To: 'Support (1)'
Sent: Tuesday, October 07, 2003 11:49 PM
Subject: RE: Installation Problem

Thank you for your response.
I followed your instruction below and again everything was ok up until I try to update the driver
When I do this I get an error message as follows

Cannot install this hardware
There was an error installing this hardware
Bearpaw 1200
An error occurred during the installation of the device

Colin Barclay

-----Original Message-----
From: Support (1) [mailto:[log in to unmask]]
Sent: 07 October 2003 08:49
To: Colin Barclay
Subject: Re: Installation Problem

Dear Customer,

before You install new driver under Win XP delete from Windows directory Oem(+number)file (for example: Oem0, Oem1 etc. ):

1. Click on "Start" and select "Find" into the fly-out menu. Open the window "Search Results".
2. Under “What do you want to search for?” select “All files and folders”.
3. Under “All or part of the File name” type oem.
4. Under “Look in” select the windows hard disc.
5. Under “Advanced settings” set following settings:
    “Search system folders”,
    “Search hidden files and folders”,
    “Search subfolders”.
6. Start up the searching.

Delete all finded oem(+number) inf files only in Windows\Inf.
oem0.inf, oem0.pnf, oem1.inf, oem1.pnf ....
Those oem files given wrong information during the recognizing of USB scanner.

Remove  the scanner from USB port.
Install the Win XP driver.
Restart the computer.
Take a look under "Start"/Program".
You must here see "BearPaw 1200 "/ "Uninstall".
Plug-in the scanner in USB port.
Don't use USB hub.
The scanner must be recognized.

The missing signature or logo has nothing to do with the scanner performance.

After the correct installation the scanner have to appear into the "Device-Manager" under "Imaging Device" like "BearPaw 1200".

 If You see into the "Device-Manager" the file "USB-Device" then You should recognize the file.

Click the file "USB-Device"  into the "Device-Manager" (right hand side of mouse)  and click "Update diver" in the "Context menu" (left hand side of mouse). In the next window You see two options. Recognize the device automatically.

Best regards
Mustek Support

----- Original Message -----

From: Colin Barclay

To: [log in to unmask]

Sent: Monday, October 06, 2003 11:15 PM

Subject: Installation Problem

I am trying to reinstall my Bearpaw 1200 Scanner on my system, Windows XP Professional
I have followed the instructions on your website for doing this, downloaded and installed all drivers in the order stated, with everything having gone ok up until the point where I reconnect the scanner.
At this point windows  finds the new hardware but as it begins installing the drivers I get a message which pops up saying the following
“ some files on MUSTEK with LM9831 Installation disc are needed, insert MUSTEK with LM9831 Installation disc into the drive selected below” and then click ok”

The file name that it is looking for is N9831usd

I have searched my PC and this file name is not found

Colin Barclay

         PCBUILD maintains hundreds of useful files for download
                     visit our download web page at:
                  http://freepctech.com/downloads.shtml