1) I still can be problems with your line connection. Some
modems are more sensitive to noise or non standard dial
tone than others . Also  (I don't have used dial up by eons so
I don't remember exactly) but check modem initialization
settings - dial are not same over the world. Read manual.

2) If it is not dial settings and modem is changed then there
could be some other fault. At least here it is possible to get fixed it
even there is not return policy. My coworker had problems with
graphic - often when he tried to work with some graphics in Word
laptop hanged with black stripes on screen. In the end authorized
repair ended up to replace laptops motherboard.

Toomas





----- Original Message ----- 
From: "ANNE NEIGHBORS" <[log in to unmask]>



>I bought a Toshiba Satellite laptop with Windows XP 2000 Home from Best Buy a 
>couple of months ago.  At first, it intermittently would not pick up a dial 
>tone; now it won't pick one up at all.
>
>  Best Buy could not replicate the problem, i.e., it dialed in everytime they 
> tried it in their store, and said they couldn't help.
>
>  I called the Toshiba 1-800 number, they had me do a system restore; when 
> that didn't work, they told me to take the laptop to their authorized 
> dealer.
>
>  The authorized dealer found a faulty modem and replaced it.  When I got the 
> laptop home, it still would not pick up a dial tone and gave a "no dial 
> tone" message.  However, when I called the Toshiba dealer, they said it 
> worked in their shop just as it did at Best Buy.
>
>  Naturally everyone's first thought was my home telephone line is faulty in 
> some manner; and I would think that, too, except my other Toshiba laptop has 
> no problems picking up a dial tone.  It dials right in, and I'm typing on it 
> now.  I have taken the phone cable from the working laptop and connected it 
> to the one I'm having problems with, and no dial tone.
>
>  When I told the authorized dealer folks another computer in the house 
> worked just fine, they said their next step would be to order and  replace 
> the cable that runs between the modem and computer telephone jack. They'll 
> call me when it's in.
>
>  I've asked Toshiba about replacing the laptop I've just bought, and they 
> say they have a no replacement policy.  So if something can't be done about 
> the new but non-functional Toshiba laptop, I am out a lot of money because 
> it's paid for.
>
>  Does anyone have ideas beyond replacing the modem and cable?
>
>  Many thanks -
>
>  Anne Neighbors
>
>
> 

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