I'd be asking for some compensation for your time and trouble--maybe a
couple of complimentary suits (to wear that is). I would think they would
be happy to extend you some kind of monetary gift for the embarrassment -a
gift cert. at least. Don't let them get away with this one.That was
rediculous!
Laura
----------
> From: Barber, Kenneth L. <[log in to unmask]>
> To: [log in to unmask]
> Subject: Re: Hecht's
> Date: Monday, March 20, 2000 10:45 PM
>
> i think you were treated rather shabbily.
> i have a thick skin myself, but, then i can have a mean steak too.
> i am not going to sugest that you sue them or anything, but, you might
want
> to spend a couple of $$ on a certified letter telling them that their
store
> probably does not measure up to the ADA. then just let them stew. A
> certified letter with a reference to not complying to any law sends a
> message that a suit may be pending without really saying that. then like
i
> said let them stew, say nothing else, don't answer their calls or
letters.
>
> -----Original Message-----
> From: - Joy - [mailto:[log in to unmask]]
> Sent: Monday, March 20, 2000 10:29 PM
> To: [log in to unmask]
> Subject: Hecht's
>
>
> I've recently had a really bad experience with Hecht's (a big department
> store in the US), and I'm wondering if anyone's gone through similar
things.
> Plus, I'm just looking to vent.
>
> I was trying on a few suits for a mock trial match I had coming up, and
my
> dad had entered the dressing room to help me with dressing. We made sure
> there was no one else in the room, and locked the door to our stall. A
> saleswoman came in, and started yelling that he had to leave. He didn't
> want to embarrass me by mentioning my disability in front of the shoppers
> (since the door was open now, everyone could hear). He just said he was
> helping his daughter. The woman kept knocking on the door until we came
> out, but when she saw me wouldn't say anything. He was angry now, and
asked
> if she was the one yelling, and what she wanted. She petted me on the
head,
> in front of everyone, and said "I'm sorry baby, I didn't know you were
> crippled."
>
> Now, it had been a stressful week - I had exams, this match coming up,
and
> my clothes weren't fitting like I wanted. That was just the last
straw...
> I'm sorry to say that I started sobbing, and couldn't stop. And of
course,
> the more I cried, the more embarrassed I was, which made me cry harder.
>
> Now, I'm a daddy's girl, and my dad hates to see me upset. So, we
stormed
> to the manager's office, and asked to see her. She tried to be
sympathetic,
> but that didn't make it any less painful to be treated that way. We were
> also upset that I had been unable to dress on my own, since the room was
too
> small for me to pivot and face the mirror, and there was food in the
> dressing room. Plus, because of the way the racks were cramped so
tightly
> together, I couldn't see everything. She tried to say that I could ask a
> manager to get something for me, but if I can't see it, how can I know
what
> to ask for? And how am I supposed to get to a manager? She promised to
> have their ADA consultant call us immediately. It's been three weeks,
and I
> just got a basic apology today. Ugh!!! Has anyone had similar
experiences?
> Am I overreacting?
>
> ~Joy~
> [log in to unmask]
> http://www.geocities.com/joy0823
> "Never underestimate the power of stupid people in large groups."
|
