I'd be asking for some compensation for your time and trouble--maybe a couple of complimentary suits (to wear that is). I would think they would be happy to extend you some kind of monetary gift for the embarrassment -a gift cert. at least. Don't let them get away with this one.That was rediculous! Laura ---------- > From: Barber, Kenneth L. <[log in to unmask]> > To: [log in to unmask] > Subject: Re: Hecht's > Date: Monday, March 20, 2000 10:45 PM > > i think you were treated rather shabbily. > i have a thick skin myself, but, then i can have a mean steak too. > i am not going to sugest that you sue them or anything, but, you might want > to spend a couple of $$ on a certified letter telling them that their store > probably does not measure up to the ADA. then just let them stew. A > certified letter with a reference to not complying to any law sends a > message that a suit may be pending without really saying that. then like i > said let them stew, say nothing else, don't answer their calls or letters. > > -----Original Message----- > From: - Joy - [mailto:[log in to unmask]] > Sent: Monday, March 20, 2000 10:29 PM > To: [log in to unmask] > Subject: Hecht's > > > I've recently had a really bad experience with Hecht's (a big department > store in the US), and I'm wondering if anyone's gone through similar things. > Plus, I'm just looking to vent. > > I was trying on a few suits for a mock trial match I had coming up, and my > dad had entered the dressing room to help me with dressing. We made sure > there was no one else in the room, and locked the door to our stall. A > saleswoman came in, and started yelling that he had to leave. He didn't > want to embarrass me by mentioning my disability in front of the shoppers > (since the door was open now, everyone could hear). He just said he was > helping his daughter. The woman kept knocking on the door until we came > out, but when she saw me wouldn't say anything. He was angry now, and asked > if she was the one yelling, and what she wanted. She petted me on the head, > in front of everyone, and said "I'm sorry baby, I didn't know you were > crippled." > > Now, it had been a stressful week - I had exams, this match coming up, and > my clothes weren't fitting like I wanted. That was just the last straw... > I'm sorry to say that I started sobbing, and couldn't stop. And of course, > the more I cried, the more embarrassed I was, which made me cry harder. > > Now, I'm a daddy's girl, and my dad hates to see me upset. So, we stormed > to the manager's office, and asked to see her. She tried to be sympathetic, > but that didn't make it any less painful to be treated that way. We were > also upset that I had been unable to dress on my own, since the room was too > small for me to pivot and face the mirror, and there was food in the > dressing room. Plus, because of the way the racks were cramped so tightly > together, I couldn't see everything. She tried to say that I could ask a > manager to get something for me, but if I can't see it, how can I know what > to ask for? And how am I supposed to get to a manager? She promised to > have their ADA consultant call us immediately. It's been three weeks, and I > just got a basic apology today. Ugh!!! Has anyone had similar experiences? > Am I overreacting? > > ~Joy~ > [log in to unmask] > http://www.geocities.com/joy0823 > "Never underestimate the power of stupid people in large groups."