John, yes, you have it correct. My TS-590S was 100% new, just out of the
box. I purchased it from R&L, and it was under warranty. I never used it. We
didn't discover it was defective until we put up my new double bazooka
Saturday morning and then, connected up the antenna only to find out it
would not transmit.
Like a lot of people, R&L must think that just because I'm blind that I am
also stupid. They insulted me to begin with by telling me to send the radio
back to them so they could put it up on their test bench to see if it really
was defective. This is after I described the symthems to them in detail,
including what I did to check it out, all of which I also described to all
of you.
Anyway, R&L Electronics located at
1315 Maple Ave., Hamilton, Ohio 45011
Better enjoy the money they have gotten from me in the past because they
will never see another dime from me in the future!!
Ron, K8HSY
-----Original Message-----
From: John Miller [mailto:[log in to unmask]]
Sent: Tuesday, August 04, 2015 1:21 PM
To: [log in to unmask]
Subject: Re: TS-590s verses the TS-590SG
Let me get this straight, the radio was under warranty? Did you use it at
all? Kenwood may even update the firmware for you before sending it back to
you and would probably support the store sending you the new version just
paying the difference in new price. The guy at R&L tried to screw you real
good as far as I'm concerned. That may not even be legal.
----- Original Message -----
From: "Dr. Ronald E. Milliman" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Tuesday, August 04, 2015 2:08 PM
Subject: Re: TS-590s verses the TS-590SG
> Well, I just got off the phone with Larry, head honcho at R&L
> Electronics, and the next time I want to be insulted, I certainly know
> exactly who to call. They received my defective TS-590S and put it up
> on their test bench and checked it out. They found out that this old
> blind guy really knew what he was talking about all along, and the
> radio displayed all of the problematic symptoms that I described. So,
> here is the final deal Head Honcho Larry offered me:
>
> 1. He would give me a $500 credit toward the purchase of the new model
> TS590SG for my radio as is, and I pay the difference of $1,109 or
>
> 2. He would send my TS-590S back to Kenwood for repair, and when it
> came back refurbished, he would give me a $700 credit toward the
> purchase of the new model TS590SG, and I pay the difference of $909 or
>
> 3. He send my TS-590S back to Kenwood for repair under the warranty,
> and when refurbished, Kenwood will simply send my radio back to me.
>
> I am extremely disappointed in R&L. I don't think Larry made any
> attempt to work with me at all. In fact, I consider his terms and
> options nothing short of insulting.
>
> I told him to just Have Kenwood repair my TS-590S and send it back to me.
>
> Ron, K8HSY
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