Not trying to stir the pot.  I understand Ron's frustration, but when 
does it cease to be a dealer issue, and become purely a Kenwood 
warranty issue?


I'm not quite sure how long he has had the radio, and I realize all the 
stuff going on in his world with the new house and all that entails. 
This model has been out of production for a number of months.    I am 
guessing that he has had it for some time.

Maybe I'm looking at it  through the wrong end of the telescope, but I 
think I just would have dealt direct with Kenwood service for warranty 
repair,  and not with the dealer.

In any event, the 2 other options from the dealer were a joke.   The 
Kenwood center in Virginia Beach (Kenwood service east), usually has a 
fast turn around time. Hope it all works out.

73, Steve KW3A





On 8/4/2015 4:25 PM, Tom Behler wrote:
> Ron:
>
> The first two of these terms/options don't make any sense to me at all, from
> a customer satisfaction point of view.  I just don't get it!!
>
> I also have to tell you that I have become less satisfied with R and L in
> recent yearrs.
>
> My most recent experience was when I called them about the Tentec Scout 555
> I was trying to trade in toward the purchase of the MFJ 998 auto-tuner, and
> the Ameritron ALS600 earlier this year.
>
> They offered me $300 for the rig, the power supply, the keyer, and all nine
> band modules.  Main Trading Company offered me $550 for the entire setup,
> without question.  In fact, this is what I got when I sold it at a local
> swap in my area, again, without question.
>
> I am not sure what is going on with R and L, but I don't think it is good.
>
> Tom Behler: KB8TYJ
>
>
> -----Original Message-----
> From: For blind ham radio operators [mailto:[log in to unmask]]
> On Behalf Of Dr. Ronald E. Milliman
> Sent: Tuesday, August 04, 2015 2:09 PM
> To: [log in to unmask]
> Subject: Re: TS-590s verses the TS-590SG
>
> Well, I just got off the phone with Larry, head honcho at R&L Electronics,
> and the next time I want to be insulted, I certainly know exactly who to
> call. They received my defective TS-590S and put it up on their test bench
> and checked it out. They found out that this old blind guy really knew what
> he was talking about all along, and the radio displayed all of the
> problematic symptoms that I described. So, here is the final deal Head
> Honcho Larry offered me:
>
> 1. He would give me a $500 credit toward the purchase of the new model
> TS590SG for my radio as is, and I pay the difference of $1,109 or
>
> 2. He would send my TS-590S back to Kenwood for repair, and when it came
> back refurbished, he would give me a $700 credit toward the purchase of the
> new model TS590SG, and I pay the difference of $909 or
>
> 3. He send my TS-590S back to Kenwood for repair under the warranty, and
> when refurbished, Kenwood will simply send my radio back to me.
>
> I am extremely disappointed in R&L. I don't think Larry made any attempt to
> work with me at all. In fact, I consider his terms and options nothing short
> of insulting.
>
> I told him to just Have Kenwood repair my TS-590S and send it back to me.
>
> Ron, K8HSY
>
>
>