Ron:

The first two of these terms/options don't make any sense to me at all, from
a customer satisfaction point of view.  I just don't get it!!

I also have to tell you that I have become less satisfied with R and L in
recent yearrs.

My most recent experience was when I called them about the Tentec Scout 555
I was trying to trade in toward the purchase of the MFJ 998 auto-tuner, and
the Ameritron ALS600 earlier this year.

They offered me $300 for the rig, the power supply, the keyer, and all nine
band modules.  Main Trading Company offered me $550 for the entire setup,
without question.  In fact, this is what I got when I sold it at a local
swap in my area, again, without question.

I am not sure what is going on with R and L, but I don't think it is good.

Tom Behler: KB8TYJ


-----Original Message-----
From: For blind ham radio operators [mailto:[log in to unmask]]
On Behalf Of Dr. Ronald E. Milliman
Sent: Tuesday, August 04, 2015 2:09 PM
To: [log in to unmask]
Subject: Re: TS-590s verses the TS-590SG

Well, I just got off the phone with Larry, head honcho at R&L Electronics,
and the next time I want to be insulted, I certainly know exactly who to
call. They received my defective TS-590S and put it up on their test bench
and checked it out. They found out that this old blind guy really knew what
he was talking about all along, and the radio displayed all of the
problematic symptoms that I described. So, here is the final deal Head
Honcho Larry offered me:

1. He would give me a $500 credit toward the purchase of the new model
TS590SG for my radio as is, and I pay the difference of $1,109 or

2. He would send my TS-590S back to Kenwood for repair, and when it came
back refurbished, he would give me a $700 credit toward the purchase of the
new model TS590SG, and I pay the difference of $909 or

3. He send my TS-590S back to Kenwood for repair under the warranty, and
when refurbished, Kenwood will simply send my radio back to me.

I am extremely disappointed in R&L. I don't think Larry made any attempt to
work with me at all. In fact, I consider his terms and options nothing short
of insulting. 

I told him to just Have Kenwood repair my TS-590S and send it back to me.

Ron, K8HSY