I think Buddy Brannon had a similar issue with the same type of device and
perhaps even the same company. Maybe buddy can come in and put in his 0.02
-----Original Message-----
From: For blind ham radio operators [mailto:[log in to unmask]]
On Behalf Of Chuck Lester
Sent: Monday, August 3, 2015 8:55 PM
To: [log in to unmask]
Subject: Re: What's right
Dave, being charged for a diagnosis might make sense but if the bill says
for repairs and they weren't done, then, an explanation should be
forthcoming concerning your bill. Paying for something which you didn't get,
would be absurd. That's my story and...
Chuck wa8vmo
--------------------------------------------------
From: "Ed Malmgren" <[log in to unmask]>
Sent: Monday, August 03, 2015 6:58 PM
To: <[log in to unmask]>
Subject: Re: What's right
> Dave, I would think there should not be any charge if it is not fixed.
> They
> should take the unit back and fix the problem however there would most
> likely be shipping charges. 73
>
>
> ED K7UC
> -----Original Message-----
> From: Dave Allen
> Sent: Monday, August, 2015 4:02 PM
> To: [log in to unmask]
> Subject: What's right
>
> Hi all!
>
> I had a piece of adaptive equipment repaired.
>
> I advised when it was returned to me that they had not fixed the problem.
> Now I have received an overdue bill for the repair.
>
> I don't dispute that the work was done that the charge claims, but
> really I don't feel entirely liable for the bill because the problem
> was not corrected. In fact, the problem is still there and is costing
> me daily because I can't use the now unusable Braille Sense Plus
> device.
>
> Should I send them a partial payment with an explanation, or appeal to
> the consumer protection people? They undertook to fix a problem, which
> they have clearly failed to achieve.
>
> 73,
> Dave
>
>
>
> David Allen, Director
> Blind-Sight Limited
> For computer training and support world-wide, equipment or braille
> production please contact me through any of the following ways:
> Email: [log in to unmask]
> Telephone: 64-3-455-7694 (Home)
> 64-27-224-5489 (Mobile)
> PO Box 9046
> St Clair
> Dunedin 9047
> NEW ZEALAND
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