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I think that Sharon Larson's idea of writing a form letter is great.
Is there anyone out there who can write a good 'non-angry' letter
which, as Sharon stated, "states the problem and share(s) with them
how many they are losing"?
 
I'd do it myself but I'm too angry right now.  I'd end up sounding
snippy or sarcastic.
 
                                        BJ