Hmm, is contacting my internet provider the right course of action here? 
The desktop isn't physically connected to the router, and other 
devices--my laptop, tablet, and cell phone--are able to connect to the 
net on the wi-fi here at home.To me, this suggests that the problem is 
my desktop computer itself, but I'm not sure where/what to check first 
so I know who to call when that doesn't work.




On 12/8/2016 6:37 PM, Ana G wrote:
> Hi All,
>
>
> My desktop has suddenly stopped connecting to the internet. I was 
> using it yesterday morning without any problems. Then when I turned it 
> on again in the afternoon, I noticed I had no internet. The systray 
> icon listed my network but said there was no connection.
>
>
> To make a long story short, my first thought was that the problem was 
> my router, which likes to turn off randomly, but it's not the router 
> because I can access the internet on my phone, laptop, and tablet. I 
> ran the troubleshooter, and the troubleshooter says I have no valid IP 
> address, which doesn't make sense because, again, my cell phone, 
> laptop, and tablet have found it.
>
>
> I didn't do anything to my desktop, as far as changing settings before 
> the problem started. After I lost my connection, I did try to go to 
> the place where you scan for a network and enter its password, but I 
> couldn't find it. Then the next time I checked my connection status, 
> it said I was on an unidentified network.
>
>
> Does anyone have any suggestions about what I can try before having 
> someone come out? the computer is only a few months old. I'm hoping 
> there's a simple solution. It's a Dell running Windows 10.
>
>
> Ciao
>
>
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