Harry,

Good for you for filing the complaint. I often think about doing such 
things, but rarely go through with them because the process feels so 
exhausting.

Like you, I want a full-blown screen reader on my phone; like Doreen, I 
don't think I should have to pay extra for it; and  I don't think I should 
have to buy any particular phone (usually not cheap) or any particular plan 
with features and minutes I may not need in order to get it.

For years, I've been paying about a hundred and fifty dollars for phones 
whose accessibility features allow me to do only slightly more than I can do 
on the five-dollar drugstore land phone I have at home. I have a camera, 
unlimited text messaging, and a few other bells and whistles that I'm paying 
for, but not able to use, even when (as in the case of text messaging) I 
really need them for both home and work.

I would like for cell phone manufacturers and cell phone providers to 
contract with existing screen reader developers so that the software is 
installed on the phones at user's request without user's having to pay 
extra. User's can pay for upgrades or extra options on the screen readers, 
but the latest fully functional reader must be preinstalled at the time of 
delivery.

Good luck to you tomorrow.

Ciao 


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