<<Disclaimer: Verify this information before applying it to your situation.>>

I contacted the corporate offices at Hershey's today regarding the differing
information consumers are receiving about the minatures chocolates.  

 

The Supervisor for Customer Relations returned the call.  After discussing
the responses some individuals had received, she kindly responded to my
questions to put the record straight.     

 

1.  Question:  In the past 3 years, has Hershey's ever used flour (wheat) on
its processing lines for Hershey's minatures?

 

Answer:  No.

 

2.  Question:  Has Hershey's ever used flour on its processing lines?

 

Answer:  No.

 

3.  Question:  Does Hershey's use malt in the chocolate for its minatures?

 

Answer:  Only for Krackle minatures.  

 

 

The new labeling law only addresses the top 8 allergens, and does not
include barley or rye.

 

4.  Question:  Some consumers have been told that if a product contains
barley or rye, Hershey's includes those under the heading of 'wheat.'    

In other words, if a product is labeled for 'wheat' does that mean ONLY
wheat, or does it mean any of the grains wheat, rye, or barley."  

 

Answer:  Wheat means ONLY wheat. 

 

5.  Question:  Regarding barley or rye - if a product were to contain barley
or rye, is it company policy to label for these ingredients?

 

Answer:  Yes, barley is listed as 'malt.'  

 

 

Based on her answers, I noted that the information provided by the customer
service representatives was inconsistent, and in some cases inaccurate,
leading to confusion.  She understood and assured me they would work with
the representatives to provide consistent and accurate information.  

 

I believe this helps clarify a few of the issues about the chocolates. 

 

 

Andrea Levario

Executive Director

American Celiac Disease Alliance

4331 E. Baseline Road

Suite B105-#216

Gilbert, AZ 85234

Email:   [log in to unmask] <mailto:[log in to unmask]>  

Phone:  703.622.3331

 


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