>My friend was incensed - he  gave the piece of paper and pen back to
the >clerk with a chilly "I am not the customer - she is!" and left the
clerk
> red-faced and stammering an apology.

It can be fun though!  When Janet and I go out, waitresses and cashiers
often don't know which one of us to talk to!  We wen't out to dinner
once with a friend, and the hostess at the restaurant looked over our
heads and asked our friend whether we wanted smoking or non-smoking
seating.  Sandy, bless her heart, said, "I'm here as their guest; ask
them!"

Kendall 

An unreasonable man (but my wife says that's redundant!)

The reasonable man adapts himself to the world; the unreasonable one
persists in trying to adapt the world to himself. Therefore, all
progress depends on the unreasonable man.

-George Bernard Shaw 1856-1950

-----Original Message-----
From: ken barber [mailto:[log in to unmask]] 
Sent: Tuesday, March 21, 2006 3:54 PM
To: [log in to unmask]
Subject: Re: Fwd: was The incident with Case now is "shaky"

well, i have not been back to that place even though i
like their product. 

--- Kathleen Salkin <[log in to unmask]> wrote:

> I would've said, "Who you callin' shaky?" and then
> left without  
> buying anything.  I'd then have written the manager
> suggesting he   
> provide diversity or sensitivity training for his
> employees.  It  
> certainly wouldn't hurt from a customer-service
> standpoint!
> 
> I had an unpleasant experience several years ago at
> a local "big box"  
> bookstore.  An old friend and I were ending up a
> very pleasant  
> afternoon and I was up at the cash register to pay
> for some books I  
> was buying.  I gave the clerk my credit card to
> swipe, and the young  
> man gave my friend the receipt to sign!  My friend
> was incensed - he  
> gave the piece of paper and pen back to the clerk
> with a chilly "I am  
> not the customer - she is!" and left the clerk
> red-faced and  
> stammering an apology.  I signed the receipt in a
> hurry, only wanting  
> to get out of there but I recall I wasn't my usual
> cheerful self,  
> either.  I have never gone back to that store again,
> and I wrote a  
> letter to the manager explaining why they lost a
> customer.
> 
> Kat
> 
> On 21 Mar 2006, at 02:37, Magenta Raine wrote:
> 
> > ken that hurts, it's sad. I would have said you
> know, you just lost a
> > customer! bye bye.
> >
> >> At 08:11 PM 3/19/2006, you wrote:
> >>> a few weeks ago i went into a fast foof place
> and was
> >>> standing at the counter and a "lady?" in back
> putting
> >>> together orders and with a headset for drive
> through
> >>> said "what yougoing to have shaky?" i looked at
> her a
> >>> second or two and she said "what you want, i'll
> get it
> >>> for you." i was so taken back by this that i
> just gave
> >>> her my order. judy was incensed when i told her
> about
> >>> this.
> 


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