Talking about Linksys, I have a hand-me-down BEFSR41 that is about 2 years
old.  I'm wondering if I should install the firmware upgrades I see on the
Linksys support page.  In particular 1.44 and 1.45.

Bob Warasila

----- Original Message -----
From: "Brad Loomis" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Saturday, December 13, 2003 5:16 PM
Subject: Re: [PCBUILD] Home Network Problems


> Linksys has an 800 number for tech support listed on their web page. I had
> reason to use them a few years ago when I first got my router, the same
> BEFSR41. The person was extremely knowledgeable and helpful. All issues
were
> resolved in short order. The only slight drawback was about a 10 min hold
> time. Also available 24/7. On that experience alone all my switches
routers
> NICs etc are all Linksys.
>
> Brad Loomis
> Morro Bay, CA
>
> -----Original Message-----
> Rob,
> Is the router a new style BEFSR41 with only 1 row of leds on front (as
> opposed to three leds per port)? I had the new style router and it acted
> just like yours is. The switch portion seems to work fine, but the router
> section didn't seem to work. If a computer was connected directly to the
> broadband connection, everything appeared normal. I concluded there was
> nothing wrong with the connection or the modem. I had my ISP tech support
> go through all the settings on the router to make sure they were all set
> correctly and they were. Support concluded the router was faulty. BTW, the
> provider doesn't officially support routers so you may not get the same
> response. I replaced it with an SMC Barricade and haven't had a problem
> since. I found out during this episode that Linksys uses a 900 number for
> support which upset me. I never talked to a live tech from Linksys.
>
> If you can find someone who will lend you a known working router you might
> be able to troubleshoot your problem that way.
> Good luck,
> Michael
>
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