Bank One has installed more than 1,000 talking ATM machines throughout the
United States.  In addition to Bank One branches, Machines are located in a
number of community locations, including supermarkets, drugstores, airports,
subway stations, college campuses, hospitals, office buildings, sports
arenas, and Disney theme parks.  Features and functionality of the bank's
talking ATM's have been increased.  The machines can now conduct a deposit
and withdrawal as a single transaction, confirm dollar amount before the
transaction is processed, perform transactions from multiple accounts of the
same type and some provide audio instructions in Spanish as well as English.
This is in addition to the basic ATM functions of deposit, withdrawal, money
transfer, and balance inquiry already supported.

Accessible banking for the blind at Bank One extends to the entire customer
experience.  Bank One now provides information, including bank and credit
card statements, in Braille, cassette, and large print.  Raised line checks
are now available at the same price as standard basic checks.  In addition,
Bank One's bill pay service is free to the blind.

To learn more visit the Bank One accessibility World Wide Web page at:

http://www.bankone.com/answers/BolAnswersTable.aspx?top=all&segment=ABO&topi
c=AccessibilityatBankOne&item=


This is a long URL which may need to be copied and entered directly into the
address bar of your web browser.  The page can also be reached from the
bankone.com home page by choosing the "about Bank One" link and then
selecting "accessibility at Bank One".

Any standard headphone with a mini-jack works with the talking ATM's, such
as those used with portable tape players and radios.  Bring your own headset
to the machine or get one for free at bank branches with the talking atm's
or by calling the bank's talking ATM assistance line toll free at
877.241.8665.  Representatives can also help callers locate talking ATM's
and receive reports of problems or malfunctions.

Bank One talking ATM locations also can be obtained online through the Bank
One ATM locator at:

http://bankone.infonow.net/bin/findNow?CLIENT_ID=BANK_ONE_ATM_USA

The locator can find the three nearest talking ATM's or provide a list of
all the talking ATM's in a state, listed by city.  New locations are being
added monthly, so check regularly.

If you have not used a talking ATM before, bank staff can provide a hands on
demonstration at the branches with talking ATM's.  You can also learn how to
use the machines from an exhaustive orientation that plays continuously when
the headphones are plugged into the audio jack.

For questions or concerns about Bank One blind banking, contact the bank by
e-mail at:

[log in to unmask]

or by telephone at 877.241.8665.

or blind leader Kelly Pierce or attorney Lainey Feingold who along with
Linda Dardarian of the law firm Goldstein, Demchak, Baller, Borgen &
Dardarian have been working with Bank One since 1999 at:

[log in to unmask]

[log in to unmask]

The locations on the web page linked below are listed alphabetically by
state and within each state, locations are listed alphabetically by city.
Multiple listings at the same street address usually mean multiple talking
ATM's at that address.  The bank is currently in the process of a major
upgrade and replacement of its ATM fleet with all new ATM's being equipped
with audio.  Depending on what has been upgraded or replaced, the talking
ATM can be anywhere on the site, inside, outside, or in a branch itself so
look around.  All talking ATM's have Braille and highly visible print signs
stating that the "ATM is audio-enabled for the visually impaired."
Appreciation is expressed to Mike Burks of the International Center for
Disability Resources on the Internet for providing a corner of cyberspace
for this valuable information.

For the complete list, visit:

http://www.icdri.org/ATMs/complete_list_of_bank_one_talkin.htm

Kelly


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