Dear PCBUILD List:

I recently installed a TDK24/10/40 veloCD ReWriter in my HP Pavilion 6370Z
running Windows Millenium Edition (v4.90.3000). I also have a second CD-ROM
and Zip 100 ATAPI/IDE internal drive. All of these devices were working
properly immediately after installation.

I then attempted to install the TDK Digital MixMaster and Nero 5.5
Multimedia Recording Software. I was unable to install the InCD
Packet-Writing Software because I was given a message that said I already
had PacketCD installed.

I already had Roxio's Easy CD Creator 5 Platinum installed (v. 5.0 P/N
1875500UN REV A v5.0) (which I believe had replaced PacketCD with a more
recent version). This was an upgrade from my original Cequadrat software.
Cequadrat was purchased by Adaptec which spun off Roxio.

(Easy CD Creator worked fine with my previous Ricoh MP7040A CD-RW.)

After I attempted to uninstall Easy CD Creator 5 Platinum I was unable to
startup my computer. I got repeated blue screen warning and hangs. I tried
repeatedly to fix this problem. I even reinstalled Windows ME.

This also did not work.

After considerable research effort, and some recommendations from Roxio, I
was able to uninstall Easy CD Creator (and other related Adaptec and
Cequadrat software).

I also completely uninstalled ZoneLab and McAfee antivirus software which
had been implicated in similar problems, but I was still unable to restart
my computer. It would make it part way through the startup sequence then go
into a blue screen freeze, generally with the following message:

"An exception 06 has occurred at 0028:000000XX in VxD ---. This was called
from 0028:XXXXXXXX in VxD ---. It may be possible to continue normally.

*Press any key to attempt to continue.
Press CTRL+ALT+DEL to restart your computer.
You will lose any unsaved information in all applications.

Press any key to continue"

Where X is a varying character.

This was followed by:

"Windows protection error. You need to restart your computer. System
halted."

I am running out of things to try, can anyone help me??????

David Rezachek, Ph.D., P.E.
Alternate Energy Specialist
State of Hawaii-DBEDT-Energy Division
P.O. Box 2359
Honolulu, HI  96804
Telephone: 1-808-587-3814
Facsimile: 1-808-587-3820
email:     [log in to unmask]

                  Visit our website regularly for FAQs,
               articles, how-to's, tech tips and much more
                          http://freepctech.com