Hi Mike,
I took your suggestion and called them again and spoke to someone else about
not charging for their use of the ATM machines. She said that they will not
charge me at all. Maybe, they are doing this because I am part of the
testing but she said that they don't think that they will charge for this
service in the future. You better believe when I tell you that I will be
checking my bank account very, very carefully to make sure of that.
Take care
Eddie
-----Original Message-----
From: VICUG-L: Visually Impaired Computer Users' Group List
[mailto:[log in to unmask]]On Behalf Of Mike Gravitt
Sent: Thursday, April 19, 2001 7:56 AM
To: [log in to unmask]
Subject: Re: PNC pilot begins - testers needed
Edwin,
This is my suggestion: I would call and try inquiring another operator about
that no-ATM charge thing that PNC claimed to you. It may just be a Jersey
thing. I used to use Mellon Bank here in Pittsburgh, and whenever I used a
PNC machine, I was charged the $1.00 or $1.50 fee. Now I use PNC, so not so
sure about that anymore.
Mike
----- Original Message -----
From: "Edwin Montanez" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Wednesday, April 18, 2001 10:07 PM
Subject: Re: PNC pilot begins - testers needed
> I just finished registering to be a tester and the good thing about it is
> that you don't have to be one of their customers to take part. My bank is
> Hudson United bank and I just called because I wanted to see if they were
in
> someway affiliated with my bank. They said no but that they have a lot of
> branches in New Jersey and that there would not be any charge for using
> their ATM machines. I know that my bank don't charge me so I went ahead an
> enroll in their program. So if you are interested, but don't belong to
> PNC, you might still be able to participate. The only thing that I hope
is
> when you are waiting to use the ATM and you place the call, that they
> don't put you on hold for a long time because they are helping someone
else.
> In this case it would be kind of bad if you have people waiting for their
> turn.
> Eddie
>
> -----Original Message-----
> From: VICUG-L: Visually Impaired Computer Users' Group List
> [mailto:[log in to unmask]]On Behalf Of M. J. P. Senk
> Sent: Wednesday, April 18, 2001 10:08 AM
> To: [log in to unmask]
> Subject: PA: PNC pilot begins - testers needed
>
>
> The customer service line should now be available 24 hours per day. You
> may read more at http://www.pncbank.com/vip_settlement.html
>
> --- from www.pncbank.com ---
>
> IMPORTANT INFORMATION FOR OUR VISUALLY IMPAIRED CUSTOMERS
>
> In early 2001, The PNC Financial Services Group and the Disabilities Law
> Project, which represents two visually impaired PNC customers, announced a
> tentative
> settlement of the lawsuit regarding access to automated teller machines.
> Under the terms of the settlement, PNC will be the first financial
> institution
> nationwide to test an innovative solution using cellular phones and
> specially trained phone representatives to guide the visually impaired
> through an ATM
> transaction, providing "person-to-person ATM" service. The settlement
> received preliminary approval on January 5, 2001 from U.S. District Court
> Judge Donetta
> Ambrose.
>
> Benefits of "Person-to-Person ATM" Program
> The tentative settlement calls for a testing and development phase
followed
> by a pilot program. Benefits to the visually impaired customers include
the
> following:
>
> Human touch: The customer can call a special toll-free number by cellphone
> to reach a specially trained representative from PNC's National Financial
> Services
> Center. He or she will guide the customer through the transaction and
answer
> questions or repeat instructions, if necessary. The phone representative
> also
> can confirm the final transaction (e.g., $100 withdrawal from the
customer's
> primary checking account).
>
> Convenient: Visually impaired customers can use their own cellphone or
will
> be provided a phone from PNC with limited access to call only PNC to
conduct
> ATM transactions. Unlike the voice-guided ATMs -- "talking ATMs" that
> require major equipment changes and headphones for the customer to hear
> pre-recorded
> instructions -- PNC's person-to-person ATMs require only the cellphone and
> no major ATM repairs.
>
> Easy: The PNC representative will talk through the transaction process
with
> the visually impaired customer, explain the buttons and commands, and
answer
> any questions, unlike the automated "talking ATMs" that do not provide for
> any interaction.
>
> Status of Settlement
> The Pilot Program is currently underway. If you wish to participate in the
> Pilot Program, please call 1-888-762-2002. The final hearing for approval
of
> the settlement will be heard before the United States District Court for
the
> Western District of Pennsylvania on December 14, 2001 at 1:30 p.m.
>
> To view the Notice of Proposed Settlement of Class Action, which includes
a
> more complete summary of the terms of the proposed settlement,
> please click here.
>
>
> VICUG-L is the Visually Impaired Computer User Group List.
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>
>
> VICUG-L is the Visually Impaired Computer User Group List.
> To join or leave the list, send a message to
> [log in to unmask] In the body of the message, simply type
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> VICUG-L is archived on the World Wide Web at
> http://maelstrom.stjohns.edu/archives/vicug-l.html
>
>
VICUG-L is the Visually Impaired Computer User Group List.
To join or leave the list, send a message to
[log in to unmask] In the body of the message, simply type
"subscribe vicug-l" or "unsubscribe vicug-l" without the quotations.
VICUG-L is archived on the World Wide Web at
http://maelstrom.stjohns.edu/archives/vicug-l.html
VICUG-L is the Visually Impaired Computer User Group List.
To join or leave the list, send a message to
[log in to unmask] In the body of the message, simply type
"subscribe vicug-l" or "unsubscribe vicug-l" without the quotations.
VICUG-L is archived on the World Wide Web at
http://maelstrom.stjohns.edu/archives/vicug-l.html
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