You're not over reacting one bit. If it had been me there with my son I
would of had a few choice words for that lady. Not only would I have
complained to the head manager I would have gave a compliant to the
authorities. some people just don't have class.
Deborah mom of 4
-----Original Message-----
From: - Joy - <[log in to unmask]>
To: [log in to unmask] <[log in to unmask]>
Date: Monday, March 20, 2000 10:28 PM
Subject: Hecht's
>I've recently had a really bad experience with Hecht's (a big department
>store in the US), and I'm wondering if anyone's gone through similar
things.
>Plus, I'm just looking to vent.
>
>I was trying on a few suits for a mock trial match I had coming up, and my
>dad had entered the dressing room to help me with dressing. We made sure
>there was no one else in the room, and locked the door to our stall. A
>saleswoman came in, and started yelling that he had to leave. He didn't
>want to embarrass me by mentioning my disability in front of the shoppers
>(since the door was open now, everyone could hear). He just said he was
>helping his daughter. The woman kept knocking on the door until we came
>out, but when she saw me wouldn't say anything. He was angry now, and
asked
>if she was the one yelling, and what she wanted. She petted me on the
head,
>in front of everyone, and said "I'm sorry baby, I didn't know you were
>crippled."
>
>Now, it had been a stressful week - I had exams, this match coming up, and
>my clothes weren't fitting like I wanted. That was just the last straw...
>I'm sorry to say that I started sobbing, and couldn't stop. And of course,
>the more I cried, the more embarrassed I was, which made me cry harder.
>
>Now, I'm a daddy's girl, and my dad hates to see me upset. So, we stormed
>to the manager's office, and asked to see her. She tried to be
sympathetic,
>but that didn't make it any less painful to be treated that way. We were
>also upset that I had been unable to dress on my own, since the room was
too
>small for me to pivot and face the mirror, and there was food in the
>dressing room. Plus, because of the way the racks were cramped so tightly
>together, I couldn't see everything. She tried to say that I could ask a
>manager to get something for me, but if I can't see it, how can I know what
>to ask for? And how am I supposed to get to a manager? She promised to
>have their ADA consultant call us immediately. It's been three weeks, and
I
>just got a basic apology today. Ugh!!! Has anyone had similar
experiences?
>Am I overreacting?
>
>~Joy~
>[log in to unmask]
>http://www.geocities.com/joy0823
>"Never underestimate the power of stupid people in large groups."
>
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