Paul;
 I've had the best luck first trying uninstalling Norton's in add/remove
programs if possible
then run Norton's "cleanup utility" Rnav2003 found here:
http://majorgeeks.com/download3077.html
Instructions from symantec's site:
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001092114452606
There is a whole list of Norton removal links at the bottom of the page.
Norton's can be a bear to completely remove .
 I refuse to use any of Symantec products anymore
but have to deal with them everyday on client's computers.

----- Original Message -----
From: "Paul A. Shippert" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Thursday, December 23, 2004 11:52 AM
Subject: [PCSOFT] Norton AV/System Works update problems


> Greetings list--
>
> A friend of mine is having continuing problems updating
> her Norton Antivirus installation. She has paid for the subscription,
> so changing to Avast, AVG, etc. is not a preferred option.
> Her OS is WinME, and she uses AOL. She has repeatedly
> attempted to update using the built-in mechanisms available
> to Norton users without success. (Please pardon me if my
> info is scanty. I am working only from her descriptions of
> the problem.) She has followed instructions to uninstall and
> reinstall the product but still receives error messages when
> attempting to apply the update. I suspect that the uninstall
> has left many traces in the registry, which will block a successful
> update, and I am not sure if she actually has the installation
> media, or if it was a pre-installed application. I would appreciate
> it if any of you with much experience purging Norton/Symantec
> products from Win95/98/ME could provide me with the necessary
> keys to be deleted,

               The NOSPIN Group Promotions is now offering
              Mandrake Linux or Red Hat Linux CD sets along
             with the OpenOffice CD...  at a great price!!!
             http://freepctech.com/goodies/promotions.shtml