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Subject:	Re: Norton vs. McAfee/GoBack
From:	Michael Lanspa <[log in to unmask]>
Reply To:	PCSOFT - Personal Computer software discussion list <[log in to unmask]>
Date:	Thu, 21 Dec 2006 18:51:41 -0500
Content-Type:	text/plain
Parts/Attachments:	text/plain (20 lines)

----- Original Message ----- 
From: "Robert Citkowitz" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Thursday, December 21, 2006 11:00 AM
Subject: Re: [PCSOFT] Norton vs. McAfee/GoBack

My Dell came with GoBack preinstalled.
I assumed Dell liked it, and would assume their techs would know how to deal with it less disastrously.

The Dell tech we dealt with said that Dell did indeed know about this problem with GoBack inserting itself into the private sector that Dell has set aside and they have asked Norton to fix it, to no avail.

Can't blame GoBack for the reboot, just because GoBack appeared after the reboot.
And my (preinstalled GoBack) Dell starts after every reboot with the offer to run GoBack. I think you may have misunderstood the offer (which disappears if not used) with the running of GoBack, and may have corrupted something in your efforts to stop it from running, instead of leaving it to load and then exiting.

I probably didn't explain the event very well.  We never did get to do a reboot. To the best of our memory, my daughter got an error pop up out of the blue that said the system was unstable and if allowed to continue would result in corruption of disk #1 (I think, to the best of my memory).  Attempts to try a Windows reboot with CTRL-ALT-DEL would fail and force us to choose "the offer" of a GoBack reboot, which always failed, even if I tried to press the spacebar while the GoBack was scrolling, in order to turn it off.  We never were able to do a Windows reboot - GoBack interrupted it each time and failed to run, even after a power down - first thing up was GoBack and it always failed.  I was on the phone or chat room with several Dell techs for this problem and they all told me that they had seen this problem before, where GoBack had "forced it's way" into a space on the hard drive reserved by Dell for the reboot program, but that Norton refused to acknowledge the problem and would not correct it.  

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