First shine a light down the unprinted surface of the CD-ROM disk to
see if it  is perfectly clean. (No dust or fingerprints/scratches. Only rub
very gently from the center to the edges, (not sideways), if cleaning.
You did not mention if you could see this CD-ROM's disk contents
in Explorer.  I would guess maybe not.  Either the CD-ROM drive
or the CD-ROM disk could be marginally defective.
            Rick Glazier
----- Original Message -----
From: "Dean and Nancy" <[log in to unmask]>
> I received an IBM color flatbed scanner for Christmas which I have
> connected to my Gateway 2000 computer and all appears to be well.
> However, when I insert the IBM CD which has the scanner software to be
> installed on the PC, the CD doesn't autoload or load when I use the RUN
> command "d:\setup.exe".  I get a message on my monitor that says:
> "Cannot find the file d:\setup.exe or one of its components.  Make sure
> path and filename are correct and that all required libraries are
> active."
>
> I've tested the CD on my uncles's PC (older than mine) and the software
> comes right up on the screen, so the CD is not bad. My CD drive plays
> music CDs and loads Norton Anti-Virus CD without any problem. I believe
> we have the scanner hooked up properly as scanner will turn on. IBM
> technical support assumes it is a problem with my PC and they have no
> answer.

               PCBUILD mailing list is brought to you by:
                            The NOSPIN Group
                  http://nospin.com - http://nospin.org