Hello everyone,


        After a thunder storm, I received a call from one of my relatives.
He told me that he was no longer able to access the internet. (Dell
computer and DellNet ISP)  First, I tried running alittle built-in
program that came already installed to check the modem. The program check
parameters such as: modem,hardware,port,dialtone etc...  Every parameter
pass except the dialtone section.  So I disconnected the cable on the
modem end (there's only one cable with this system no in and out cable
needed) and connected a phone directly to RJ-11 port in the wall.  At that
point I was able to receive a dialtone.  When I decided to plug the cable
back into the modem,  I was not able to get a dialtone anywhere in the
house.  So I don't know if it's a modem problem or my phone line that
needs to be inspected.





Terrence Nolley
Valdosta State University
Media Center
E-mail [log in to unmask]

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