this for wireless service, or for home phone?

73
hank smith
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----- Original Message ----- 
From: "Harvey Heagy" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Sunday, February 25, 2007 7:46 AM
Subject: Re: OT Cell phone question


> John, your comments about Verizon are interesting.  One thing that Verizon
> is doing at least in the Maryland area is that if you are a blind or
> disabled customer, you must call their special services for the disabled
> line even if the issue you wish to discuss is not a special needs one. 
> And
> whether or not you are a special needs customer is determined by whether 
> or
> not you have a directory assistance exemption or some other perk given 
> only
> to disabled customers.  And if you insist on your right to call the 
> regular
> customer service number, you must give up your exemptions.  I don't even
> think the regular customer service reps have access to accounts that are 
> on
> special needs status.  I know that the Maryland Council for the Blind has
> been attempting to fight this, but I don't know the current status.  The
> problem is that the special needs line is open for shorter hours and has 
> far
> fewer staff members than does the regular customer service line.  This is
> not right.
> Harvey
>