this for wireless service, or for home phone? 73 hank smith amateur radio call sign: KE7IEF echo link node: 301027 email: [log in to unmask] msn messenger: [log in to unmask] aim: hanksmith5 skype: hanksmith5 ----- Original Message ----- From: "Harvey Heagy" <[log in to unmask]> To: <[log in to unmask]> Sent: Sunday, February 25, 2007 7:46 AM Subject: Re: OT Cell phone question > John, your comments about Verizon are interesting. One thing that Verizon > is doing at least in the Maryland area is that if you are a blind or > disabled customer, you must call their special services for the disabled > line even if the issue you wish to discuss is not a special needs one. > And > whether or not you are a special needs customer is determined by whether > or > not you have a directory assistance exemption or some other perk given > only > to disabled customers. And if you insist on your right to call the > regular > customer service number, you must give up your exemptions. I don't even > think the regular customer service reps have access to accounts that are > on > special needs status. I know that the Maryland Council for the Blind has > been attempting to fight this, but I don't know the current status. The > problem is that the special needs line is open for shorter hours and has > far > fewer staff members than does the regular customer service line. This is > not right. > Harvey >