seems like you got a first line tech who was reading a canned script. You 
can ask to have your call elevated. I have owned Dell machines since 1994, 
and have seldom had need to call tech support. The results when I did were 
usually satisfactory, except when I would get someone from a 3rd world 
country who was attempting to speak English.

Andy


-----Original Message----- 
From: Richard Fiorello
Sent: Tuesday, November 18, 2014 10:47 AM
To: [log in to unmask]
Subject: del experience

Hi;
I realize everyone will have different experiences depending upon whom
they get to chat with but I had a problem with a previously owned dell
and tech support insisted that the only solution was to reformat the
hard drive something I didn't want to do.  Fortunately Mr. tech (my son)
was at home and told them I only needed a new video card.  After the
great debate which I must admit was out of my league ended, I got a new
video card and problem solved.
I wasn't left with warm feelings about their award winning service
department.

-- 
richard

I'm not wearing a diaper, so don't try to change me.