When I was fixing computers for money, I still do but business is dead, but 
anyway, when things were going strong I loved dell. I had more of their 
machines to fix than any other and still do when I have one come my way to 
fix. As far as using them, I never had any good thing to say about them and 
the one or 2 times I had to call tech support with a question on something 
they were as useless as AOL tech support used to be. I'd be on a step so far 
and beyond their script it wasn't even funny and "I already did that" was 
not an acceptable answer. After 2 calls I never bothered trying again.
----- Original Message ----- 
From: "Richard Fiorello" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Tuesday, November 18, 2014 1:47 PM
Subject: del experience


> Hi;
> I realize everyone will have different experiences depending upon whom
> they get to chat with but I had a problem with a previously owned dell
> and tech support insisted that the only solution was to reformat the
> hard drive something I didn't want to do.  Fortunately Mr. tech (my son)
> was at home and told them I only needed a new video card.  After the
> great debate which I must admit was out of my league ended, I got a new
> video card and problem solved.
> I wasn't left with warm feelings about their award winning service
> department.
>
> -- 
> richard