Well, you can also add in there that your supposed authorized repair 
facility should have saved the packing material, particularly if it would 
prove a case that the item was damaged in transit.

The problem you got here is I assume the repair facility is in a different 
state than you are.  This would likely mean a federal case.

I would send a letter to UPS management, and if you don't get any 
satisfaction, then contact your state consumer protection agency.  You can 
always join ups facebook page and tell your story there.  I assume you 
bought extra insurance to cover beyond the first $100 UPS covers?
----- Original Message ----- 
From: "eric oyen" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Tuesday, March 18, 2014 10:55 PM
Subject: UPS trying not to pay up on insurance


> well,=20
> my HF radio woes continue.
>
> First, the package I sent via UPS to an authorized repair point arrived =
> in very bad condition. The repair point discarded the materials and =
> found the radio a lot more damaged than when I sent it. UPS took =
> possession of the radio in order to investigate the claim. Now they are =
> saying that they may not pay on the claim because the original packing =
> material was not included. That was a hard to replace $600 HF radio, =
> which took me over a year to save up for. Now I am out the $100 shipping =
> and don't even have a working radio to show for it.
>
> Condition of the radio when it left my possession:
> 1. receiver working fully
> 2. transmitter working in all modes but no mic audio getting to the =
> transmitter.
>
> What arrived there:
> 1. package with hole in one side, box partially crushed
> 2. rear power connector pushed into the inside of the radio
> 3. front face cracked.
>
> If they officially deny my claim, what can I do about it?
> 1. appeal up the ladder
> 2. file an online petition in an attempt to get UPS to save face and =
> reimburse me.
> 3 file a legal claim (I am loathe to do this as I don't have the funds =
> for a lawyer).
>
> any suggestions on any other way that I can handle this? All I want is a =
> working radio back.
>
> -eric