Hello all,

 

I recently installed Rob's SteppIreader, and in the process of learning how
to use it, I discovered a very minor bug in the way that frequencies were
spoken.  In addition to reporting this minor bug to Rob, I also made a
suggestion as to how I thought the reader could be improved.  Within 2 days
time, Rob emailed new firmware to be uploaded into the reader which
completely resolved the minor bug and implemented my suggested improvement.
Where can you get better service than that.  The ability to speak directly
with the person that develops and builds the product, means that prompt
responses to customers can be met.  Of course the producer of the product
could drag their feet, but not Rob.  He emailed me within a few hours time
that he had produced the new firmware, and shortly thereafter, he emailed
the firmware to me for installation.  It took me longer to get around to
installing the firmware than it took Rob to generate it and get it to me.
Naturally the new firmware completely resolved the two issues.

 

Thanks Rob for such terrific service.

 

73

KD7GC

 

.

 

 

 

 

Alan R. Downing

Phoenix, AZ