Rob is really really great I am really enjoying the KX3 and the ham pod
Sent from my iPhone this time
> On Feb 15, 2014, at 8:19 PM, "Howard, W A 9 Y B W" <[log in to unmask]> wrote:
>
> Hi Alan,
>
> Yes, Rob is very responsive when it comes to solving a problem.
>
> I had an issue with the new firmware for the Green Heron rotor controller
> and Rob took care of it immediately even though it took me a month or so to
> get around to discussing it with him.
>
> He sent me a link to download a terminal program so we could look at the
> Controller on the computer, and after sending him a log file of what was
> happening, Rob sent a couple of new firmware versions one of which corrected
> the problem. I am now an expert at flashing the Hampod. This all took
> place in a few days.
>
> The reason Rob can do this, is that he never sleeps.
>
> Howard
>
> ----- Original Message -----
> From: "Alan R. Downing" <[log in to unmask]>
> To: <[log in to unmask]>
> Sent: Saturday, February 15, 2014 5:16 PM
> Subject: Terrific customer service by Rob Santello
>
>
>> Hello all,
>>
>>
>>
>> I recently installed Rob's SteppIreader, and in the process of learning
>> how
>> to use it, I discovered a very minor bug in the way that frequencies were
>> spoken. In addition to reporting this minor bug to Rob, I also made a
>> suggestion as to how I thought the reader could be improved. Within 2
>> days
>> time, Rob emailed new firmware to be uploaded into the reader which
>> completely resolved the minor bug and implemented my suggested
>> improvement.
>> Where can you get better service than that. The ability to speak directly
>> with the person that develops and builds the product, means that prompt
>> responses to customers can be met. Of course the producer of the product
>> could drag their feet, but not Rob. He emailed me within a few hours time
>> that he had produced the new firmware, and shortly thereafter, he emailed
>> the firmware to me for installation. It took me longer to get around to
>> installing the firmware than it took Rob to generate it and get it to me.
>> Naturally the new firmware completely resolved the two issues.
>>
>>
>>
>> Thanks Rob for such terrific service.
>>
>>
>>
>> 73
>>
>> KD7GC
>>
>>
>>
>> .
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Alan R. Downing
>>
>> Phoenix, AZ
>>
>>
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