David, You can also request more than one article at a time from the MS Knowledge base in the Subject Line of your email. Subject: Q123456, Q234567, Q345678 (etc.) (I also have added mshelp@ microsoft.com to my address book.) Generally, these auto replies are answered in anywhere from 5 minutes to 24 hours - give or take a few hours. Erik Hundrieser ----------------------------- The following is copied from: http://support.microsoft.com/support/kb/articles/Q183/1/21.ASP =========== You can have any article in the Microsoft Knowledge Base sent to you via e-mail. If you know the Article-ID number of the article you want to receive, send an e-mail message to [log in to unmask] In the Subject line of your message, type the Article-ID number. =========== There are more options, so my first one would be: [log in to unmask] Subject: Q183121 Rick Glazier > Could someone please tell me how to get e-mails of articles from the > MS knowledge base? Please include an example, so I can get the > syntax right: e.g., do I write Q138857 or q138/8/57 ? PCSOFT maintains many useful files for download visit our download web page at: http://nospin.com/pc/files.html