<<Disclaimer: Verify this information before applying it to your situation.>> I thought I would pass on my experience with Menu Direct foods. two weeks ago I placed an order for their pizza's and a few other items. It was the first time I had placed an order. I was really intrigued by their claims about a "great tasting pizza". Having been gf for 18 month now, the only thing I miss is pizza. I have tried other gf pizzas and was appalled at how very very bad they were. The order was placed on a monday, I was told it would ship on tuesday and arrive on thursday, by friday it had not arrived so I called menu direct. I was placed on hold for 15 minutes, when the person finally came on they checked and told me the order had shipped and should have arrived already, I asked them to check with the shipping department and was put on hold for another 25 minutes,at which point I then hung up. When I called on monday and spoke to Lydia the supervisor, she could not have been more helpful. A box arrived the next day with the pizza and several other frozen items. The chili, lasanga and muffins packaging were open and torn up, the pizzas were intact . I called Lydia and she is sending out replacment items next week and was very helpful. The cheese pizza was fantastic. It really is the closet thing to real pizza that I have had since going gf. Lydias help in fixing the shipping problems are commendable and I highly reccomend giving them a try. David in Miami