Hi Alan, Darlene, If the problem is indeed Norton Anti-Virus, go to Options--Auto Protect--Advanced Settings, and remove the checkmark next to "Check floppies when rebooting". That will eliminate the Shutdown problem if it is caused by Norton. I am in the middle of restoring a friend's computer that did not have Norton Anti-Virus, and suspect that Norton would have protected it from what appears to have been a virus. I would not lightly recommend getting rid of Norton. Terry L. Clark [log in to unmask] --------------------------------------------------------------------- Alan Priol wrote: > > Darlene, if you have Norton Anti-virus installed, remove it and your > problem will be solved. It fixed my shutdown and am now looking for an > anti-virus program to replace it. ---------------------------------------------------------------- Darlene Bost wrote: >> I've installed Windows 98 (over Windows 95) on a Pentium 133 with 32 >> meg RAM. When I choose shutdown from the start menu, it doesn't shut >> down - the Windows screen comes up and says "Windows is shutting >> down" but never completes.