Hi Alan, Darlene,
        If the problem is indeed Norton Anti-Virus, go to Options--Auto
Protect--Advanced Settings, and remove the checkmark next to "Check
floppies when rebooting".  That will eliminate the Shutdown problem if
it is caused by Norton.
        I am in the middle of restoring a friend's computer that did not have
Norton Anti-Virus, and suspect that Norton would have protected it from
what appears to have been a virus.  I would not lightly recommend
getting rid of Norton.

                                        Terry L. Clark
                                        [log in to unmask]
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Alan Priol wrote:
>
> Darlene, if you have Norton Anti-virus installed, remove it and your
> problem will be solved. It fixed my shutdown and am now looking for an
> anti-virus program to replace it.
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Darlene Bost wrote:

>> I've installed Windows 98 (over Windows 95) on a Pentium 133 with 32 >> meg RAM.  When I choose shutdown from the start menu, it doesn't shut >> down -  the Windows screen comes up and says "Windows is shutting
>> down" but never completes.