On Thu, 12 Mar 1998 21:05:44 -0500, you wrote: >I am having a slight problem with one of my users' PC's. After selecting >"Shut down..." from the Start menu, the machine progresses to the "Please >wait ..." screen and then hangs there. The power switch on the machine >must then be turned off in order to restart. I have no idea as to what >might be causing it to hang and don't know where to begin to look. I'm >not aware of anything in Windows that might affect this, possibly CMOS? >Any suggestions would be greatly appreciated. > >Thanks in advance, >Steve Polatas > Is Norton AntiVirus installed on that PC? It is a known problem with their software; I can send you their recommended fix. Barbara